Description

Learn the concepts of ISO 9001:2000 and how the standard can become a valuable part of your business management system. This course highlights the importance of the process approach and how it impacts not only your organization but also your auditing practices. This course provides either new or current internal auditors an understanding of ISO 9001:2000 and a process approach auditing methodology. A successful completion of Plexus International's "RABQSA-Certified ISO 9001:2000 Internal Auditor Training" meets the training requirement for certification of individual QMS Internal Auditors.

Length: 3 days (23.0 hours, not including written examination time)
CEUs: 2.30
Prerequisites: None

Who Should Attend

• Anyone who needs to learn about ISO 9001:2000 in order to audit an ISO 9001:2000 quality management system
• Employees at every level

Why You Should Attend

• Receive an understanding of ISO 9001:2000
• Learn the process approach and how it impacts the use of ISO 9001:2000
• Learn the full range of auditing skills that will help you become a strong advocate and leader in your company's effort to obtain maximum value from your commitment to ISO 9001:2000.
• Gain confidence in your audit skills — from planning through reporting the results.
• Optimize understanding and retention with the Plexus Learning Model

- Multiple learning channels through lecture, coaching, group activities, innovative learning exercises and case studies.
- Hands-on insights. Lecturing is minimized so learning is maximized.
- Learn by doing. Connect the lessons learned to your real world by using your current circumstances as examples for activities.

Requirements for Successful Completion

There are two elements involved in the evaluation and examination for successful completion of participants of this course:

1. The continual evaluation of the student's attitudes, auditing capability, performance as team members when role-playing, and communication skills (performed independently by all instructors involved with the class).
2. A written examination, which covers the content of ISO 9001 and the application of audit principles and practices based on ISO 19011. 50% of the examination grade is based on questions that require short answer responses that test comprehension of the audit process and the application of ISO 9001:2000, and the remainder of the examination grade is based on multiple choice and true/false questions.

Certificates

• Those who pass will receive an RABQSA certificate of successful completion, which satisfies the training requirement for individual QMS internal auditor certifications through the RABQSA.
• Those who do not pass will receive a certificate of attendance.

Instructors

Plexus Master Trainers. In addition to facilitating ISO 9001:2000 training, Plexus Master Trainers train and evaluate:

• ISO 9000, TE Supplement, ISO/TS 16949, AS9100, AS9110, and ISO 14000 trainers
• ISO/TS 16949 certification body auditors and supplier auditors

Plexus International also customizes training for organizations worldwide.

Training Agenda

Day 1

• Introduction
• Process Approach
• Understanding ISO 9001:2000

Day 2

• Understanding ISO 9001:2000
• Linkages to Quality Management Principles
• RABQSA QMS Internal Auditor Certification Handbook
• Auditing Skills
• Auditing Application

Day 3

• Auditing Application
• Written Examination

Note: The time allotted for taking the examination is two hours. Strict adherence to the time limit is to be maintained. However, the trainer may allow a student whose primary language is not the language in which the course is conducted, or a student with a particular disability that adversely affects the student's capability to complete the examination in the allotted time, up to 15 additional minutes for taking the written examination.

The only reference materials allowed during the examination are a copy of the ISO 9001:2000 standard, course materials provided by Plexus International and any personal notes made by the student during the course.

Guidelines Governing the Associate Auditor Training Course

Plexus International's "RABQSA-Certified ISO 9001:2000 Internal Auditor Training" is focused on the training and development of the auditor candidates. Advisement, correction, discussion, information transfer and learning are the focus of the training session. Additionally, trainer evaluations of the auditor candidates' performance and understanding are directed toward improving the candidates' performance and understanding. Trainers are not to make final pass/fail determinations during initial parts of the training, but they are to collect performance data that assist them to make pass/fail determinations with regard to candidates' performance and understanding. Final evaluation of the candidates is the result of the written examination and the continual evaluations during the training session.